Privacy policy

Privacy Policy

Last updated: 27.01.2026

This Privacy Policy explains how uknowloop (“we”, “us”, “our”) collects, uses, and shares personal data when you visit or make a purchase from our store.

Controller (Data Controller):
NetJames Oy (Business ID: 2516429-8, VAT: FI25164298)
Registered address: NetJames Oy, PO Box 117, 00121 Helsinki, Finland
Email: info@uknowloop.com
Phone: +34 722 775 301

If you have questions about this Privacy Policy or your rights, contact us at info@uknowloop.com.

1) Personal data we collect

We collect personal data you provide directly and data collected automatically when you use our website.

A. Data you provide

Contact details: name, email, phone number
Delivery and billing details: address, country, postal code
Order details: items purchased, order history, order notes
Customer support communications

B. Data collected automatically

Device and usage information: IP address, browser type, time zone, pages viewed, referring/exit pages
Cookies and similar tracking technologies (see “Cookies” below)

C. Payment data
Payments are processed by Shopify Payments and/or other payment providers shown at checkout. We do not store full card numbers. Payment providers may collect and process payment details according to their own privacy notices.

2) Purposes and legal bases (GDPR)

We process personal data for the following purposes and legal bases:

To fulfill orders and provide services (GDPR Art. 6(1)(b) contract):
processing payments, shipping, delivery updates, handling returns/refunds.
To comply with legal obligations (Art. 6(1)(c)):
accounting, tax/VAT, fraud prevention requirements where applicable.
To operate and improve our store (Art. 6(1)(f) legitimate interests):
website performance, security, preventing abuse, analytics in a proportionate manner.
Marketing communications (Art. 6(1)(a) consent, where required):
sending newsletters or promotional emails when you opt in; you can unsubscribe anytime.

3) Dropshipping and who we share data with

uknowloop operates using a dropshipping fulfillment model. This means we share necessary personal data with our fulfillment partners to ship your order.

We may share your data with:

Fulfillment and logistics partners (to deliver your order): name, address, phone number (if required by carrier), ordered items.
Shopify (store platform hosting and core services).
Payment processors (e.g., Shopify Payments) to process transactions and support fraud prevention.
Shipping carriers for delivery and tracking.
Service providers that help us operate our business (IT, analytics, customer support tools), only to the extent needed.
Authorities if required by law, regulation, or legal process.

We do not sell your personal data.

4) International transfers

Some of our service providers (including Shopify and payment/fulfillment partners) may process data outside the EU/EEA. When personal data is transferred internationally, we rely on appropriate safeguards such as:

adequacy decisions (where applicable), and/or
Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

5) Data retention

We keep personal data only as long as necessary for the purposes described above, including:

order and customer service administration,
legal, tax, and accounting obligations,
fraud prevention and dispute handling.

Retention periods vary depending on the data type and legal requirements.

6) Your rights (EEA/UK)

If you are in the EU/EEA (or UK), you may have the right to:

access your personal data,
request correction of inaccurate data,
request deletion (where applicable),
object to certain processing,
restrict processing,
data portability,
withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact info@uknowloop.com. We may need to verify your identity before completing your request.

You also have the right to lodge a complaint with your local data protection authority. In Finland, this is the Office of the Data Protection Ombudsman.

7) Cookies

We use cookies and similar technologies to:

enable core store functionality (e.g., cart, checkout),
remember preferences,
understand how the website is used and improve performance.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

8) Security

We use reasonable administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is 100% secure.

9) Children

Our store is not intended for children, and we do not knowingly collect personal data from children.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.